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Spinelli Nissan
- Car Dealers
- Pointe-Claire, QC
About this business
Location details
345 Bd Brunswick, Pointe-Claire, QC, H9R 4S1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Never BUY A USED CAR from this dealership because they SELL LEMONS AND THEN Don’t ACCEPT RESPONSIBILITY!!!!
Business response:
Hello Marinos Plessas, thank you so much for taking the time to speak with us. We are sorry to hear that you're having issues with your 2018 Ford Escape. As per our discussion, we are always open help you with the purchase of a new car or diagnose what needs to be repaired. Please don’t hesitate to contact us at 514-694-8333 Ext 2 at your convenience.
Bought nissan rogue 2018. Nissan vehicle was defected. Cvt transmission all nissan are failed. I lost the transmission,nissan did nothing but needs more money to fix it. Be aware,when one needs nissan repairs, they run away. Bad management.
Business response:
Thank you for your feedback. We want our guests to have a great experience and would like to better understand what may have happened. Your feedback is very important to us, so if you would like to discuss this further, please do not hesitate to contact our Customer Relations Department at 514-694-8333 Ext 2.
Unfortunately Patrick Orlando was very unprofessional. Felt sized up because I was buying my car cash…. He wasn’t making money on me so he gave me to another sales representative, who turned out to be great! (Got lucky) My after sales process Patrick again got involved for no reason, belittled my damage on my NEW CAR…and made me feel like I was bothering him??? … Known Mr. Pierre Spinelli and the group for 30 years, didn’t feel comfortable with the sales process from this employee. Other than that, it’s a wonderful group to ... read more
Business response:
Thank you for your feedback. It is very important to us and we are truly sorry you feel this way. Our goal is for our customers to acquire the best experience possible. If you would like to discuss your experience further, please contact our Customer Relations Department at 514-694-8333 Ext 2.
Not 100% satisfied as I mentioned to Miss Yatish Desai that I was experiencing some concerns about a misfire when the engine was warming up. I even left the vehicle at your place over night to show the problem but when morning came and I started the engine it did not happen.. The mechanic who was present at the time mentioned that he would do a diagnostic check on the engine, but there was no mention of this on my bill, nor advised that they had done anything. I suppose that when the warranty is over and this occurs again, I... read more
Business response:
Thank you for your feedback Ciro Sasso. It is very important to us. Our goal is for our customers to acquire the best experience possible. If you would like to discuss your experience further, please contact our Customer Relations Department at 514-694-8333 Ext 2.
So I know that the waiting for cars are long so I waited 9 months. When I got my car, everything is signed and they told me everything is ok and I can take the car home. The next day, they called me and told me that I need to bring the car back just because my co-signer doesn’t have any driving licence but few weeks before they release the car, they told me medicare card & passport are ok as an ID for co-signer. So I need to change my lessor to another bank so that the interest are higher & we deposit more money. But other t... read more
Business response:
Thank you for your feedback. Your comments are very important to us, so if you would like to discuss this further, please do not hesitate to contact our Customer Relations Department at 514-694-8333 Ext 2.
The service was very good however I would not recommend this dealership if you don't live in West Island. I live in Laval and I bought my wife's car at your dealership. When made appointment for service, I asked for ride back to Laval but they did not mentioned that no ride to Laval is provided by your dealership. So from now on I will take this car to another dealership in Laval for service.
Business response:
Thank you for sharing your feedback Hosein Moavenian. We are glad to hear that you found our service to be good, and we are sorry to hear if it wasn't communicated to you that our shuttle does not go to Laval. We understand why you want to go to Laval next time, but remember that you are always welcome here at Spinelli.
They are great as long as you don’t have problems with your vehicle which to me isn’t what great customer service is. My 3 year Murano Platinum stopped working in parking lots two nights in a row after dropping my kids off at their activities. The first night I got CAA to boost my battery and drove it around for 45 min thinking my issue was resolved. The second night it got me to my destination but when I came to go home it wasn’t turning on. This time I asked the car next to me to boost it. It got me home, the next morning ... read more
Business response:
Thank you for your feedback Rola A. We got in touch with the Service Manager and explained your situation. He also confirmed that you were also able to speak with the General Manager. If you ever need help with anything else, please do not hesitate to call us back at Spinelli Nissan.
Arrogant sale manager .. I brought a Demo car from here. There were some scratches on the rim of the tire. I brought this to the view of the demonstrator. He went in to have a talk with the sales manager. The Sales manager did not accept that and further said that you have signed the contract so now nothing can be done and if you want to cancel the contract we can cancel it but the tires will remain the same. He was so arrogant as if i was buying the car for free. I would have given more stars as Niel, my sales representativ... read more
Business response:
Thank you for your comments, Siddharth Gandhi. We take your feedback very seriously and we are glad to hear that the general manager has been in contact with you and the issue was addressed. Thank you once again for your time.
Sales and service team is very bad , Service sucks. Even when I went to buy a new car , I had an argument with the manager and the manager tore the order before me. Shameless people.
Frequently asked questions about Spinelli Nissan
How is Spinelli Nissan rated?
Spinelli Nissan has a 4.3 star rating with 1,338 reviews.
When is Spinelli Nissan open?
Spinelli Nissan is open now. It will close at 9:00 p.m.