OpenRoad Lexus Richmond

don't contact me 

on DealerRater

5 years ago

I've leased 2 cars here so far and have had so many issues. Just recently their in-store car insurance person called me to solicit business. She said my car insurance is up for renewal and will be emailing me a document to sign. First of all, I didn't even purchase car insurance from the dealership, so why was she calling me to tell me to renew my car insurance? So I received the email with the documents, which I did not sign. She called me many times again and I did not pick up because I was planning on renewing my insuranc... read more

danielkwok 

on DealerRater

9 years ago

The Relentless Pursuit of Dissatisfaction It's not often I feel motivated enough to write a review, at most it's because I was offered a points reward for filling it out. But in this case, the service received from OpenRoad Lexus (http://openroadlexusrichmond.com), hereafter known as ORL, was to describe it politely, appalling. TLDR; our car needed $2700 AC repair, OpenRoad Lexus was able to make us feel abused, 2nd rate, and even accused every step of the way. Unfortunately for us, our 7 year old 2008 RX400h SUV experienced... read more

Jennifer Zapp 

on DealerRater

9 years ago

Unprofessional and Irate Sales People This is the first negative review I have ever given, and I don’t want to go into too much painful detail but I feel that the experience I had with this dealership is worth a review. If I could give 0 stars here, I would have. I am from Victoria and my mother and I both took 2 days off work to visit this dealership and look at a specific car. The sales person (Doug Hooper) agreed to transport us back and forth to the ferry which I was really appreciative of. I ended up making an offer on ... read more