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Niagara Falls Nissan
- Other
- Niagara Falls, ON
About this business
Location details
8108 Oakwood Dr, Niagara Falls, ON, L2G 0J1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
New car buying experience From the minute we walked into Niagara Falls Nissan we felt comfortable, all the staff were super friendly and made us feel very welcome. There were no pressure tactics or false promises, we traded in our 2012 Rogue for a 2015 Rogue and Jon was a great Salesman who explained everything about the new car and trade and walked us step by step right up to the financing and then Caroline was just as good in walking us step by step through the financing explaining everything along the way...... Both were ... read more
Not happy at all they completely waisted my time I live 5 hours away from this dealer and made that clear to them I was talking to them about purchasing a vehicle and made arrangements for a friend in the area to go see it this hole discussion started at 8 in the morning when dealership opened the last contact with dealer was at 3:20pm when I received interior photos of the car with no mention of anyone else looking at car or asked if I wanted to put a deposit so still thinking I am going to buy this car and there must not b... read more
I leased a car from them 5 years ago, and had good dealings with them up to now. My lease said I could buy out the car for an agreed sum, and would have to pay for the safety certificate. Then they said the cost to arrange the buyout was $599. This is a complete rip off. The car was owned by Nissan Finance, not the dealership. When I called them, they sent me a payout form for exactly what was shown on the lease, with nothing extra, No $599 fee for doing nothing. If you have a lease upcoming, don;t fall fr their scheme. Paul
Went in for a $105. 00 oil change with a 10% discount off letter from the service manager. When I showed the letter clearly stating 10% discount, he adjusted the bill to 5% off labor and 5% off materials calling that 10% discount. I paid $121.82 total with tax with the 5% and 5% discount. When I got home, I never received a copy of my invoice, so I called back to the service manager and questioned him about the discount. I was tolled 5% on labor and 5% on material equals 10% total and was very adamant about it. I guess that'... read more
Business response:
Good morning, I am not sure where the confusion is but you are correct 5% is not a 10% discount.so we apologize. I am not able to ask Jon as he is no longer here. If you would like to call Jason who is taking over for Jon, we will be more than happy to refund the other 5%. 905-354-7000 Thanks
Bought new Nissan there, then, referred sister-in-law there, dealer offers $150.00 for referral. They did not pay. Will never do any referrals there anymore!
Business response:
still waiting for cheque to Brenda
Awful experience. We put a deposit on a car and they sold it anyway. The ‘sales manager’ appears to lack any kind of business acumen. His cavalier attitude was infuriating. Do not buy a car from them. They are deceitful and apparently unable to honour a commitment.
Against the law this dealership installed tint on my vehicle that was over allowable limit of darkness and regardless of that have passed my safety test afterwards. I hope I'm one of the few who had to deal with this issue and that's this is the only type of illegal action this dealership has done. But it leaves me wounder what else this dealership has closed their eyes on just so they can pass safety tests and sell their cars. Within 2 years of buying Nissan Qashqai at this dealership I decided to sell it BUT wasn't able to... read more
Business response:
Hello Margo, Thank you for the review. We take customer satisfaction very seriously and we are sorry to read that you feel there was any sort of nefarious intent on the part of our dealership. We are very proud of our sales and service customer satisfaction results, as both departments finished in the Top 20 overall rating for Nissan Canada last year. I have personally taken the time to review your physical file so that I can figure out what transpired. You mentioned yesterday by phone to Graydon, our Sales Manager, that you... read more
Didn't treat me like I was anything important and all he wanted was my signature to buy the vehicle. I had asked him a question after everything was done and purchased the vehicle and he said, not my problem. Go talk to service. Terrible customer service.
Crooks!!!! CROOKS!!! Stay away from this dealership!. The business manager is in the business of unprofessional conduct and blackmailing would be customers. Over the phone she said to me in a very stern voice,"You either take the extras at $800 or I will charge you $800 admin fees.I I need to make money and that's how I do it ( even though I have a Vehicle Purchase Agreement from the salesman that clearly states, 'Admin Fees $10.00). The day before, the salesman who did the the deal with me, told me that 'The extras were Inc... read more
Frequently asked questions about Niagara Falls Nissan
How is Niagara Falls Nissan rated?
Niagara Falls Nissan has a 4.7 star rating with 1,341 reviews.
When is Niagara Falls Nissan open?
Niagara Falls Nissan is closed now. It will open at 9:00 a.m.