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Morrey Nissan of Coquitlam
- Other
- Port Coquitlam, BC
About this business
Location details
2710 Lougheed Hwy., Port Coquitlam, BC, V3B 6P2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stuck up sales person I have never experienced worse customer service than at this dealership. The sales person Ben Firouzian is the worst one, pressures you into a sale. And if you don't want to do it this minute he drops you as a customer. How disgusting is that. They should get rid of him, very arrogant individual. The Nissan dealership in Maple Ridge is 1000 times better and customer friendly.
END OF MY DEALINGS WITH MORREY Unlike others, I too have had 2 Brand New cars back to back from them and have experienced nothing but an "I don't care to look after a 9 year loyal customer" attitude. Emails were never returned. Phone calls were never returned. Interest was sort of implied when we decided to Never deal with these people again. My 9 years experience with them has forced me to sway people to a Dealer that really Cares. My strong recommendation is KIA West in Coquitlam and experience professional, caring and fri... read more
Worst customer service ever! OMG where do I start... first of all I bought a car from here and I regret it immediately. the guy who sold it to me was the biggest piece of xxxx. Also If you ever get an oil change expect to wait 2-3 hours and have them not even wash your car. And the ppl that work there don't even say hello. Terrible please change your staff.
Business response:
Thank you for the feedback! We're very sorry to hear that your sales experience wasn't great, and again that you had issues with the service of your vehicle. We are reviewing our procedures to see how we can improve our efficiency to avoid long waits for smaller service items such as oil changes. We are also continually working to improve customer service, and your comments about not being greeted are noted. We want everyone to feel welcome when they come in. For the safety of our customers and employees, we close the car wa... read more
Bad Service errible service, had a 2pm appointment and they made me wait 2 hours before looking at my car. Then they wanted to charge me $125 hr plus tax for diagnosis for something it took them 22 minutes for figure out because I timed them. Then they told me the part would have to come in from Calgary, I said they should check the other Nissan dealerships and sure enough there was a part in Burnaby, funny how I needed to do there job for them. I came back the next day and sure enough they made me wait another 2-3 hours bef... read more
Business response:
Thank you for your feedback! We apologize for the bad experience you had with our service department. This is not how things are supposed to operate, and we certainly strive for better service. We are reviewing our procedures for diagnosis and ordering parts to ensure honesty and efficiency. We have shuttle service available to drop you off and pick you up when servicing. We also offer a loaner vehicle as long as it's booked in advance. We would like to resolve your concerns and ensure your vehicle is fully repaired to your ... read more
STAY AWAY PLEASE!!!!!! This is one dealership that is nice and friendly with you until you sign that paper.. Just stay away and do yourself a favor, the business office which is where you do all your finals numbers is a total rip off.. They put so much pressure on you that it gets nasty. Rick the brown is a total jerk, he's a good liar! I say go to a few dealerships first and see what they have to offer first, but my advice is that even if you have to pay 1k more just find another dealership seriously!
incompetent When we bought the car they asked if we would like extended warranty.They said if not used we would get $2000. back.So why not sound like a good idea. now after the 6 years are up we find out they filled out the form in correct..We are not getting anything back.They will not return our calls.Beware extended warranty is not with Nissan
Business response:
Thank you for sharing your experience. We received your Better Business Bureau complaint and returned the original paperwork showing that you declined the optional Experience Based Refund (EBR). Your initials were beside the box declining this option, and your signature was at the bottom of the page. You were not charged the extra cost for the EBR. Although we recommend the EBR option to our customers, we don't force them to take it. Our records indicate that you voluntarily declined this option. There was also never a menti... read more
THEY SUCK YOU IN DEALING WITH THIS DEALERSHIP HAS BEEN THE WORST EXPERIENCE OF MY LIFE MARTIN WAS MY SALESMAN AND HE CARES NOTHING ABOUT THE CUSTOMER SUCKS YOU IN THEN TREATS YOU LIKE xxxx AFTER DO NOT RECOMMEND BUYING ANY CAR FROM THESE PEOPLE
When things go wrong with your Nissan vehicle, Morrey Nissan and Nissan Canada will "throw" you under the bus. Take my purchase of a new 2005 Pathfinder. A manufacturers defect caused thousands of transmissions to fail in Nissan Pathfinders including mine. I was told that $5000 was a deal they could offer me to replace my transmission although it was 3 years old. Nissan and Morrey Nissan were very deceptive and selective with which vehicle they chose to repair under warranty when it should have been a recall all along. Peopl... read more
Although I am satisfied with the vehicle I purchased, I will be hard pressed to set foot in Morrey Nissan of Coquitlam again. The after sales service is horrendous. Scetchy finance people, rude service desk employees, careless lot attendants are just a few of the problems I have encountered there. Take your business elsewhere. DO NOT BUY A VEHICLE FROM THEM!!! once they have your money you are immediately forgotten about.
Frequently asked questions about Morrey Nissan of Coquitlam
How is Morrey Nissan of Coquitlam rated?
Morrey Nissan of Coquitlam has a 4.5 star rating with 1,568 reviews.
When is Morrey Nissan of Coquitlam open?
Morrey Nissan of Coquitlam is closed now. It will open at 9:00 a.m.