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Medicine Hat Toyota
- Car Dealers
- Medicine Hat, AB
About this business
Location details
1400 Strachan Rd SE, Medicine Hat, AB, T1B 4V2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire experience was 100% awesome, from the beginning, walking into the dealership. We were greeted professionally by the Receptionist who hooked us up with Cindy Chapman (a referral from a family member). Cindy listened to our expectations and needs, provided us with those options and more, explained the process and finalized the sale in a professional, competent, friendly and caring way. The financing process was made clear, simple and Carrie made the finalization of that portion easy. Several members of the Parkcity ... read more
Business response:
Thank you for your great feedback. My staff and I talk daily about making sure we provide a 10/10 experience for our customers. The fact that you feel Cindy and Gayle gave you a 15 out of 10 is fantastic! -Jay
My husband and I were looking for a good used vehicle and we decided to stop at Parkcity Toyota. Next thing we know we are buying a brand new 2012 RAV4. Cindy Chapman and Gayle Gagley were very knowledgable and made our experience a very good one. Both employees were very nice and worked with our needs to the best they could. When it is time to get a new vehicle again, we will be definitely making our first stop, Parkcity Toyota! 2 thumbs up!
Business response:
Thank you for your review Jolene. I'm glad you had such a great experience here! -Jay Chesley
The good folks at Parkcity Toyota have so far kept me happy. The first person to help me was via the telephone and her name was Cindy Chapman. She was very easy to talk with on the phone and in person. I feel so far that Parkcity Toyota has tried to help me above and beyond on the purchase of my new vehicle. I believe that this dealer will continue to meet my expectations in the future, which is a good thing considering the quality of service expected in this day and age. Thank you Parkcity Toyota and especially thank you Ci... read more
Business response:
Thank you for your kind words Nolan. We will do our best to continue giving you the "5 Star" experience! -Jay Chesley
DONT BOTHER! I brought my 2018 rav in for an oil change, they told me my water pump was leaking, changed me, then it started leaking, wich had never before, a mechanic there told me to never use med hat toyota.. they are told to find or make things wrong with your vehicle to bring in money, i will NEVER take my vehicle back
Don’t waste your time with this dealership. I enquired about ordering a new truck but they never got back to me. Then they had the nerve to say they did phone but it never alerted on my phone and no voicemail. Come on guys all I wanted was for you to admit fault but you couldn’t even do that. Good luck selling vehicles that you don’t have on your lot!
I bought a used Sienna van from this company and after a couple of 1000 miles it developed an oil leak that will cost $3500.00 to fix. add to that a wheel bearing and a broken rad hose we are now upto 1/2 the price I paid. NOT DECLAIRED and maybe even hidden! This is the trick of a cheap car dealer.
Not recommended. Lack of basic professionalism and expertise. 8000km: complained about the battery being dead once. Had to jump it myself. ~16000km: battery was dead again. 3rd time now. They didn't have one in stock. They changed the battery at a later date. Mileage was too close to the 16k mark so they also did the regular servicing under an extended warranty. Had to take the car into the dealership many times since then for the same battery drain issue. So much so that the servicing staff know me by now. Not my objective,... read more
Business response:
Shafiqur, This situation has been incredibly frustrating and I have expressed my apologies and taken responsibility for our oversights. After speaking with you, the diagnostic time you previously paid for in relation to the dashcam as well as the cost of the battery booster pack you purchased were reimbursed to you. As we discussed, I chose to do this because looking at all of the events, it was the right thing to do. I cannot change the past events but take responsibility and become better. I stand behind my staff and reali... read more
Service manager leaves a lot to be desired. Poor customer relations. I think service rep was Jim or James. Brought vehicle in for oil change at11:15 am and it was not done until 3:30 pm. I live out of town so feel I was treated badly.
Very disappointed with the service at Toyota. This is the second time we asked for work to to be done and Toyota did not do the work that was requested. They try to do all kinds of other work but not the work that was requested. Would not recommend Parkcity Toyota for any work.
Business response:
Good Morning Raymond, We are sorry to hear your recent visit with us was not what you had expected. We would like to hear more about your experience so that this type of situation does not happen again. Our customer relation is a number 1 priority. Feel free to contact us back via email at service@parkcity.toyota.ca or give us a phone call and ask for Nigel or Carissa 403-526-6228.
Frequently asked questions about Medicine Hat Toyota
How is Medicine Hat Toyota rated?
Medicine Hat Toyota has a 4.6 star rating with 495 reviews.
When is Medicine Hat Toyota open?
Medicine Hat Toyota is open now. It will close at 6:00 p.m.