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Jim Pattison Lexus Northshore
- Car Dealers
- North Vancouver, BC
About this business
Location details
845 Automall Dr, North Vancouver, BC, V7P 3R8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Excellent Experience I am not big on writing reviews for businesses, but when I have an exceptional experience, I like to share it! The guys at Lexus were extraordinarily helpful, professional, and polished. I went in with my wife to look at leasing a used RX 350 SUV and was instantly greeted by a member of their sales team (Keith). He took the time to explain the product thoroughly and was not pushy. Despite the fact that we did not end up purchasing the vehicle, I was very impressed with the quality of presentation. I woul... read more
I was very pleased with the service I received from Northshore Lexus. Dale Salt, the parts and service manager, connected me right away with a very helpful salesperson, Erick Garcia. Erick was very prompt in contacting me, and we were able to find a vehicle to suit my needs within days. Dale ensured that the vehicle was in immaculate condition for me, and he was extremely helpful in clarifying what a warranty extension would include. The areas that I would have preferred better service were: one of the managers advised me th... read more
The prices have gone way up in the last year. When I questioned this I was told that they raised their prices to be inline with Mercedes and BMW. Considering they are servicing Toyota engines, not fussy German built vehicles, I find this a gouge. Another thing, if you edit the service, such as; I don't need a $65 cabin air filter, or $100 engine air filter when those can be changed in 2 minutes by a customer. They give you grief and treat you poorly. The other gouge is the automatically tacked on $27 on your bill for washer ... read more
I thought this dealer was great until they chose to charge me for wipers they never changed. No response to my complaint. I wouldn’t recommend them
Business response:
Hello Tim, I apologize that you were charged for wipers that were not installed. Our Service Manager, Kevin, reached out to you today and left a message on your voicemail as he is eager to make sure you are looked after. We apologize for the error and are committed to ensuring your complete satisfaction as we address and rectify your concern. Thank you for your business as we look forward to connecting soon and making sure you are taken care of. Michael Chase – General Manager
I went to get my vehicle service at Jim Pattison Lexus North Shore for the last couple of years and this time the customer service was extremely unacceptable. I had an annual service conducted and purchased a part which was on ordered, I let the maintenance manager know I would pay for the annual service and the part which was ordered once the annual service completed, I paid for the annual service and the part and had to wait up to two weeks for the part to come in as it was coming from the states no worries here. Last Tues... read more
Business response:
Hello Leanne, I am sorry that you were dissatisfied with the level of service that you received on your recent service visit. Our team did our very best to accommodate you. Your vehicle was dropped off without an appointment and we managed to perform the service for you on the same day. Regarding payment options, we are now set up with Kimoby which is a system that allows our guests to pay their invoice ahead of time should they choose to. This convenient option makes it quicker for our guests to pick up their vehicles and t... read more
Very disrespectful management. Great sales team and very rude service department. Do not service your lexus here!
Business response:
Hello Guest, Unfortunately, we are unable to locate you as a guest in our database as this review was posted by an individual that goes by the user name Delivery schedule. At the Jim Pattison Auto Group, customer satisfaction is our number one priority. I am sorry that we fell short of your expectation. We would welcome the opportunity to learn more about your experience and how we can best assist you. Please contact me at mchase@jpautogroup.com so that we can better serve you. Michael Chase – General Manager
I came with my wife. We were looking at the SUV but the salesman Mardjuki was pushy and he would not really reply to my wife’s questions, instead he would be disregarding towards her. I would not recommend going to this dealership.
Business response:
Hello, We are unable to locate you as a guest in our database and our Product Advisor doesn’t recall your interaction. I would like to hear more about your experience so that I can properly address your concerns. Please contact me directly at mchase@jpautogroup.com as I would really appreciate the opportunity to discuss your visit with us. I will make sure that you are taken care of the same way as a guest would be treated in my home. Michael Chase – General Manager
For 10+ years JP Lexus serviced my vehicle and I sang their praises. After my last experience, I'm looking elsewhere to have my car taken care of. I was a little disappointed that the 'luxury' touches were missing. I got used to picking up a freshly washed and vacuumed car. I was accustomed to the branded bottle of water, the copy of today's newspaper, and the little "How'd we do," card - not to mention the follow-up phone call regarding customer satisfaction. Most galling was the fact that a (minor) issue was left unresolve... read more
Business response:
Hello Randolph, on behalf of the entire team at Lexus Northshore, I would like to sincerely apologize for your most recent service visit. We do very much appreciate your loyalty and your service business over these past many years. I understand that you received a call from our Service Manager, Kevin, indicating that we are still eager to help resolve the issue. We are committed to your satisfaction and promise to make your next visit exceptional should you give us the opportunity. We continue to thoroughly wash and vacuum e... read more
Worst Experience in dealership ever! Sales person was gentle and great service, but people looks management were very rude. Trying to avoid this cheap dealership. I couldn't believe this one was premium luxury brand dealership. Visit other Lexus dealer for better service.
Frequently asked questions about Jim Pattison Lexus Northshore
How is Jim Pattison Lexus Northshore rated?
Jim Pattison Lexus Northshore has a 4.5 star rating with 643 reviews.
When is Jim Pattison Lexus Northshore open?
Jim Pattison Lexus Northshore is open now. It will close at 9:00 p.m.