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PARKWAY NISSAN
- Auto Repair
- Hamilton, ON
About this business
Location details
191 Centennial Pkwy N, Hamilton, ON, L8E 1H8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just drive AWAY I purchased a dealer demo 2016 Nissan Rogue SV late December 2016. The Dealer who's car I purchased was my salesmen (Kal). Kal told me NUMEROUS times in the dealership parking lot in front of the people I was with, that the vehicle (his) I was purchasing would be SAFETY CHECKED. There was a NAIL in one of the all season back tires that at the TIME OF THE SAFETY CHECK the nail would be taken care of. I purchased winter tires as I drive approx 800 km/week for work. The vehicle had 4889 KM on it at time of purch... read more
Still cannot get Parkway Nissan to deliver After several months Parkway Nissan owner Ilya Pinassi has yet to deliver to contractual obligations. After review of months of emails, appearances suggest adolescent egocentrism is the heart of the matter for Grant Thompson and Ilya Pinassi, owner of Parkway Nissan and Redhill Toyota. Parkway Nissan has not denied they have yet to deliver, but for some unfathomable reason, Thompson had prepared a "Release" agreement for my signature as a prerequisite for Parkway to fulfill its obli... read more
Don't expect after sales customer service Once a contract is signed with Parkway Nissan, they change from 'Customer Service Oriented' to 'Parkway Dealer Oriented' in that they have a signed contract and the customer becomes obligated to satisfy Parkway Nissan's needs. If I can pass on one useful piece of advice - though the Nissan Owner's manual says warranty begins with the owner taking delivery of the car, it is actually whatever date is on the contract. So unless you plan on driving away the day a contract is signed, you ... read more
Business response:
Following is part of what I sent to Parkway Nissan VP of Operations, Mr. Ilya Pinassi (could not include graphic attachments of email) I just bought a car at Parkway Nissan and I feel your Mr. Grant Thompson has screwed me over for most of a Factory Service manual stated in the contract as a deliverable. Other than not being able to reach anyone at Parkway Nissan today (seems all of your sales staff and even receptionist are unavailable), you are my first line of contact to hopefully engage a reasonable plan towards an accep... read more
Stay Away This location non stop provides terrible service. Do not fall under their "bumper to bumper" warranty trap because apparently almost nothing is covered and you will be paying hundreds of dollars during each service. The mechanics at this location will try to scam you by letting you know that everything is okay with you car...do not fall for it. Basically what they do is once your warranty of 5 years is up, they tell you parts need to be replaced and it will cost 1000's of dollars. Overall this location is very sad ... read more
Worst Customer Service / Customer Care Have you ever purchased a brand new car for over $40,000 just to repair it two years later with new parts because you're told the parts are old and your $5000 that you spent on extended warranty doesn't cover any of it. If you can avoid this place DO IT. All they care about is their SALES and not SERVICE. Shawn (Manger of Operations) is VERY rude and does not know how to provide excellent customer service. Definitely will never recommend this dealership to anyone!
Terrible service . They incorrectly reinstalled backing plates after transmission replacement, causing damage to rotors. Backing plates were grinding against rotors. They gave me a quote for $1000 to replace rotors/brakes. Service manager Shawn Warren was condescending and sarcastic.
Frequently asked questions about PARKWAY NISSAN
How is PARKWAY NISSAN rated?
PARKWAY NISSAN has a 3.3 star rating with 31 reviews.
When is PARKWAY NISSAN open?
PARKWAY NISSAN is open now. It will close at 9:00 p.m.