Nanaimo Toyota

bewareofnantoyota 

on DealerRater

10 years ago

Beware of Nanaimo Toyota Service I paid extra when I purchased my 2013 Toyota Tacoma to cover the oil and filter changes. Every time I have been told my filters are dirty even tho I am never on dirt roads and don't smoke they told me the cab filter on the first visit was dirty. Always trying to charge for rotating tires and got me the first time because I didn't tell them.. Last time in I had to tell them again ......No I Have Winter Tires On Now when I change them soon they will be rotated next winter.......Almost got me ag... read more

puddleduck 

on DealerRater

10 years ago

Rude head salesman (Rick Faganello) My husband and I went into the dealership with a plan to buy a Toyota RAV4 (2015). The sales man we got was really pleasant and friendly. However, he said he had to talk to his manager (Rick Faganello ) before he could okay the price. His manager left us waiting while he went to eat cookies, then talked to everyone on the sales floor. When he came into the room he was very rude and didn't take us seriously (we both look very young). Because of this we ended up going to the Toyota in Duncan... read more

unhappy999 

on DealerRater

11 years ago

Good luck with Leroy and your warranty I bought a truck from this dealership that came with a dealer installed 3inch lift. Which I was assured would be covered under the warranty and the ECP I purchased. 1 year, 60,000km(I drive a ton) later I finally noticed that there was an install error with the lift. I had gone into several dealerships concerning this problem, but it took me going and checking out other trucks and comparing to discover the problem for myself. When I took it into a dealership in the east kootaneys they f... read more

anonymous100 

on DealerRater

13 years ago

I went to buy out my lease on Saturday and as usual when I have to visit this dealer, the experience was a disaster. The '90 minute max' appt to do the paperwork and safety check was pushed because they only had one mechanic, and anyway, the service dept told me it was never going to be 90 minutes, it always takes way longer. The business office guy, Mike, was very offhand when I arrived and later, the ICBC rep complained that he hadn't completed the paperwork he was legally obliged to fill out, and that she shouldn't have t... read more