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McPhillips Toyota
- Other
- Winnipeg, MB
About this business
Location details
2425 McPhillips St, Winnipeg, MB, R2V 4J7, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Unfair treatment unless you a close knit community of the people who work there. They want your finances but then are too greedy. 6000 down-payment for a used car.
So disappointed with the service recently done on our vehicle. The lady I spoke to at your service department is unprofessional and doesn’t listen well before responding.
Business response:
Hi there, we are very sorry to hear about your recent experience in our Service Department. Our Service Manager has been made aware of the situation. If you would like to contact us with more details on your experience, he will be ready to help rectify the situation. Thank you for your feedback and we hope to hear from you soon.
Service manager makes false statements about vehicle repair and does not own up to mistake. Done with this dealer not the only Toyota dealer in town.
Business response:
Hi there, we're sorry about your recent experience at our dealership. We have passed these comments along to our Service Manager. We appreciate your feedback as it helps us grow to serve you better. If you would like to follow up with more feedback, we would like to invite you to call us (204) 338-7985. Thank you.
I bought a 2008 Jeep Patriot from McPhillips Toyota on January 5, 2019. I drove the Jeep for five months and approximately 5,000 kilometers. On July 3rd, I parked it and went out of the country for a month. When I returned, my Jeep would not start. I called a mechanic and had the Jeep towed a shop assuming the battery had gone or the starter was acting up. However I was informed that the problem was not battery or starter related and it could not be diagnosed because the codes displayed on the diagnostic computer in the shop... read more
Business response:
Hello, Paula. In regards to your comments, you mention that you drove the vehicle for five months and 5,000 kilometres since you purchased it. You fail to mention that in the time you have owned the vehicle, Carproof shows both a collision claim and a vandalism claim. Along with this, we found receipts that were left in the vehicle in your name for audio equipment and a sub woofer in the back cargo area; none of which where present when we sold the vehicle. The original deck was also left under the drivers seat. In other wor... read more
Have my unit and the accesories isn’t complete yet and it’s been 2months. No ETA and tracking? Toyota is a big company😡😡 need it badly for my trip.
Business response:
Hello, we are terribly sorry about the delay with your accessory order. We would like to follow up on this issue to help rectify the situation. Could you please give us a call (204) 338-7985 and our Service Manager will gladly answer any questions or concerns you may have!
Don't Trust Them I purchased a used truck from here. Which failed safety inspection in another province. The service inspection performed at their location has no mention of the issue I am seeing at another location days later. I called McPhillips and the sales manager told me they won't do anything for me. I strongly recommend not purchasing from this dealership, if a deal looks too good to be try it is because it likely is.
Business response:
Hello, we are sorry to hear about your recent experience at our dealership. We take great pride in our Service Department. Our safeties are done to the standards set by the province. We had met all those standards on your vehicle as per Manitoba law, but cannot guarantee those same standards across Canada. Each province has their own specific set of safety standards. Our Service Manager has been made aware of the situation. If you would like to follow up on this issue, we invite you to give us a call (204) 338-7985
Safety I think trust is very important especially when you buy a product or service. I bought a van at mcphillips Toyota; the agent told me the 2nd row seats were removed when the van was cleaned. I trusted him knowing it would be reinstalled back. I did not inspect the van before i made the final payment as i trusted him. Unfortunately when it was delivered to my mechanic, the seats were not there. I asked the agent and he said he will ask the service Dept. He came back snd said the van doesn’t really have second row seats.... read more
Business response:
Thank you for your feedback. It is appreciated and needed. However, leveraging our reputation to try and force us to repair a vehicle that was clearly sold ‘As Is’ with a failed safety and signed to your acceptance and then turning around and asking us to make several unauthorized repairs on it we are compelled to clarify the situation. You've purchased an ‘As Is’ vehicle with nearly 300,000 kilometers for $1,200 before taxes and fees knowing what you were buying and how it was sold to you. As confirmed by your signature, yo... read more
Sold a car to a person with dementia. Toyota Mcphillips was warned the day before that my dad has early stages dementia. Gave his name and information not to sell him a car as he also has no license. The sales staff started laughing as they thought it was funny. Not even 1hr later toyota sold dad a car. Went back the next morning to talk to Oscar the manager and he said my dad is fine and sold him car. ( cause he can diagnose a person with Dementia)They also offered to pick dad up and take him to the bank. (Wow thats service... read more
Business response:
We are sorry, but we cannot discuss a person's personal information or status publicly, customer or otherwise. We would sincerely like to rectify this situation promptly. If you could bring your father down to the dealership along with any necessary paperwork, we can start from there. Have a great day, we hope to hear back from you shortly.
PAUL BOWES THE MOST ARROGANT / WORST SALES MANAGER Be careful on dealing with guy - so ARROGANT and the most DISREPECTFUL person I ever encountered. This is my story - We had misunderstanding with one of sales agent in regards to a feature of a car we like to buy but since they dont have the 2018 car we like, I requested politely to get my $500 security deposit and will be back once the 2018 car becomes available. This guy out of nowhere( he is not even the Sales Manager I am dealing with originally but I guess Oscar was bus... read more
Business response:
Hello, Jay. We are very sorry to hear about your recent experience at our dealership. We have notified our General Manager about the situation and would like to invite you to contact Oscar if you would like to discuss the situation in further detail to help rectify the situation. Thank you and we hope you have a great day.
Frequently asked questions about McPhillips Toyota
How is McPhillips Toyota rated?
McPhillips Toyota has a 4.7 star rating with 3,060 reviews.
When is McPhillips Toyota open?
McPhillips Toyota is closed now. It will open tomorrow at 9:00 a.m.