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Longueuil Nissan
- Car Dealers
- Longueuil, QC
About this business
Location details
760 Rue Saint-Charles E, Longueuil, QC, J4H 1C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service I bought by car there last year and this year i received a call by them to make the oil change. First of all they propose me the service concerning the oil change with an extra of some verifications in the car. They gave me a price but i refused and then they told me that i can choose another plan whitout the extra verifications wich i accepted. The price was good to me. The day i went to make the changement they charge me the double of the price. Really bad service.
Business response:
Hi Julies, After reading these lines, we understand that you did not like your experience. Following this, may you tell us when you came to our dealer and give us more information on the situation and thus, we will be able to give you a more adequate answer. We wish you a good day.
Worst Dealership-False expectations and no Customer Service Visited this dealership back in February 2017 as per an annual invitation to existing customers. Returned our 2013 Sentra rental for a new 2017 Rogue. Salesperson was friendly and dealt with us for the switchover. Our previous car was evaluated and inspected where no damages where found (confirmed by salesperson and inspector). 2 weeks after picking up our new rental (Rogue), Nissan withdrew the monthly payment on the old rental (Sentra) and a few days later, a paym... read more
Anywhere else would be better time of appointment is not respected. Be careful when employees reformulate what you tell them because it will be reuse against you if not using the proper words when something needs to be checked. The thing is we are not mechanical people. Price are overrated compare to others places I have been. I clearly recommend any where else.
Business response:
Patrick, at Longueuil Nissan, customer satisfaction is our #1 priority. We are very sorry to hear that this was your experience with us and we want to do everything we can to make it right. Please call us at 450-442-2000 and ask to speak to our General Manager, Mr. De Lacroix. He is expecting your call.
To replace a booth at 160$, they put some plastic tie wrap which didn't last a kilometer. Back home, I saw the same problem, go back at the dealer who answered that they odten do that (!!!) They finally put a metal tie wrap, but a year later I saw the same problem - the tie wrap is not there anymore. I went to a another Nissan dealer who tell me it's not the good booth... Never go to Nissan Longueuil, they will never solve your problem. I tried to speak to the boss and owner, nobody called me back.
Do not even attempt to go to this dealership if you want trust and respect, which I find are the most important qualities for a good dealership. I suggest going only if you've given them an extreme low ball and they accept, even then...I wouldn't even trust the security of the car. Originally, the customer service was good...until they took my deposit (telling me that the car is reserved for me) and then on the same day, sold the car without even trying to contact me. Then, The rep (the used car manager) tells me it's his bo... read more
Business response:
We are truly sorry to hear that. Since this situation happened, we have discussed to our used cars manager in order to get back to you to solve this problem. Unfortunately, he ignored that problem so we had no choice but to let him go. With a new used car manager in place, we will make sure that those conflicts won’t happen again. That kind of situation is not tolerated in this dealer, neither in the Autolongueuil automotive group. We apologize for this situation, and if there is something we can do for your car search, let ... read more
Frequently asked questions about Longueuil Nissan
How is Longueuil Nissan rated?
Longueuil Nissan has a 4.5 star rating with 1,150 reviews.
When is Longueuil Nissan open?
Longueuil Nissan is closed now. It will open on Monday at 7:30 a.m.