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Jim Pattison Toyota Victoria
- Car Dealers
- Victoria, BC
About this business
Location details
3050 Douglas St, Victoria, BC, V8T 4N4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
A shout out for Product Advisor Jay Dick and JP Toyota Sales, Victoria, BC. Jay was cordial, well informed and a pleasure to deal with; no pushy sales. My plans changed and I had to ask for my deposit back. That was returned without issue. Would certainly buy a Toyota from this dealership.
Business response:
Hi Ken, Thank you for your kind review. We understand that circumstances can change, and we’re pleased that the deposit return process was handled smoothly. Your kind words about Jay and Jesse are greatly appreciated. Thank you for considering Jim Pattison Toyota Victoria. We look forward to the opportunity to assist you when you're ready for your next vehicle. Mandu Goebl, General Manager
Bought a used vehicle from Jason & Margo - a pleasure to deal with both - Jason has full knowlege of the vehicle I was interested in with no presure & Margo was as equally helpful and knowledgable of the process of purchasing a vehicle with an unusual request with no problem
Business response:
Hello, Thank you for taking the time to share your feedback with us. We are pleased to hear that both Jason and Margo provided you with a knowledgeable, professional, and pressure-free experience during your recent vehicle purchase. Thank you again for your business and for choosing us. We look forward to the opportunity to serve you again in the future. Mandu Goebl, General Manager
The service team and Norm/Service technician have indeed restored in the Toyota brand name. Have been a loyal customer for more than 40 years. Have had a few negative experience with various Toyota service centers in western Canada and started losing faith in the brand. But Norm and the folks at Jim Pattison were able to change all that. I’ve bought a brand new 2023 Venza Hybrid XLE in Alberta. In the first year, it started giving some minor concerns, but every time I took it in to have it checked out, they always had excuse... read more
Business response:
Hello Tuan, Thank you so much for your recent 5-Star Review. I am very pleased to hear that your recent service experience with Norm was a prompt and efficient one. Again, thank you for your trust and support of Jim Pattison Toyota Victoria. Best Regards, Gar Purdy – General Manager
Thanks Nick for finding us the most perfect SUV. You made the whole process start to finish easy and very smooth. We can't wait to take our first road trip! I highly recommend Nick to anyone looking for a vehicle at Toyota.
Business response:
Hello Mani, Thank you very much for reviewing our Toyota dealership and for the kind words about your recent sales experience with Nick. It was our absolute pleasure to assist you and thanks again for the business. Best Regards, Gar Purdy – General Manager
Purchased a 2022 Toyota Corolla Cross. ....XLE......Grateful to Nick, Jessie, and Serge for this meticulous transaction and follow up...and attention to detail...FIVE STARS !...and price...
Business response:
Hello, It was our pleasure assisting you recently with the purchase of your Toyota Corolla Cross. We really appreciate the business and for you taking the time to recognize Nick, Jesse, and Serge, and the job they did helping you select your Corolla Cross. Thanks again for choosing Jim Pattison Toyota Victoria, and please let us know how you are enjoying your new RAV4! Happy Motoring! Best Regards, Gar Purdy – General Manager
I recently purchased my vehicle from Robert and Giles. My online search led me to JP Toyota (Victoria) where the photos showed an excellent option. On arrival I could see it far exceeded my expectations - it was in impeccable condition, had low kms and was ready for a new owner. Everything was clearly laid out - from start to finish, including my very first questions on their web site. They made this purchase one of the most straightforward ones I've ever encountered. I'd highly recommend the team at JP Toyota (Victoria). Th... read more
Business response:
Hello Susan, Thank you very much for taking the time to review our Toyota Dealership here in Victoria. We truly appreciate you choosing our dealership for the purchase of your pre-owned vehicle, and wish you many years of safe and enjoyable driving. I will be sure to pass along your kind words to Robert as well. Best Regards, Gar Purdy – General Manager
I recently purchased a used vehicle from Aaron Ehman and he was professional, transparent, honest and responded in a timely manner to all my questions. Aaron also kept me informed at every step of the process, which I appreciated. I would highly recommend seeking Aaron out if looking to purchase a vehicle from Jim Pattison Toyota Victoria. The caveat to my review is my experience with the Financial Services Manager (Giles). He should take a page out of Aaron’s book as it relates to Customer care. Anyone purchasing a vehicle ... read more
Business response:
Hello Adie, Thank you very much for your recent review of Jim Pattison Toyota Victoria. We really appreciate you taking the time to relay the details of your recent sales experience. I will be sure to pass along your kind words to Aaron who assisted you with your purchase. I also appreciate your feedback about your experience with our Financial Services Department, and will be speaking to Giles about how you were treated. Please contact me directly @ 250-388-3415 should you wish to discuss things further. Thanks for the busi... read more
My experience in purchasing a new 2003 Prius was made easy and painless because of the professionalism and competency of the staff, namely Aaron Ehman and Murray Donais. I was very happy with the price they offered me for my trade in, the paint protection and maintenance options, the orientation on the vehicle, the quality paperwork and the insurance options on site. They all made this happen after 5PM. A+
Business response:
Hello Luke, Thank you very much for your recent review of Jim Pattison Toyota Victoria. We really appreciate you taking the time to relay the details of your positive sales experience. I will be sure to pass along your kind words to Aaron and Murray. Congratulations on your new Prius! Best Regards, Gar Purdy – General Manager
Not a happy camper today. I booked a simple oil change and brake flush over a month ago and when I arrived at the appointed time I was told it would take 3-4 hours to complete. I was expecting 1-2 hours. Things have been getting worse for me as far as getting appointments and waiting around for the service to be completed the last several times I have had my car serviced at this dealership. I am a snowbird and can compare this with how I am treated at the Toyota dealership I regularly use in Henderson Nevada. I ended up leav... read more
Business response:
Hello Ian, Thank you for your Google Review and for the feedback about your recent experience at our dealership. Please accept my sincere apology for the challenges you have had with our service department recently. I am highly motivated to rectify this issue and would really appreciate the opportunity to speak with you further about your concerns. I can be reached at 250-388-3415 or by e-mail at gpurdy@jpautogroup.com. Best regards, Gar Purdy – General Manager
Frequently asked questions about Jim Pattison Toyota Victoria
How is Jim Pattison Toyota Victoria rated?
Jim Pattison Toyota Victoria has a 4.4 star rating with 2,088 reviews.
When is Jim Pattison Toyota Victoria open?
Jim Pattison Toyota Victoria is open now. It will close at 9:00 p.m.