Granville Toyota

kristine_ho 

on DealerRater

2 years ago

I have always bought my vehicles from Granville Toyota. Have been their customer for more than 10 years. I find their price reasonable and service reliable. I specially appreciate Derek Leow who is always friendly and helpful. Thank you1 

J Yuen 

on DealerRater

3 years ago

Just purchase a brand new Rav4 hybrid at that dealership. They are in excellent service. They don't have any mark up the price. Also, no dealership fee. I highly recommend this dealership. 

rtoor 

on DealerRater

5 months ago

Avoid this service center. My 2023 RAV4 Prime had a total screen failure (no speedometer). This is a known safety recall that currently has no fix beyond replacing the whole screen, making the vehicle illegal in BC and unsafe to drive. The service team refused to help me contact Toyota Canada for a solution because they "didn't want to wait on hold." The Service Manager, Eric, sent me home in an unsafe vehicle twice. When I pushed for him to help me further, even just a basic phone call to Toyota, he became hostile and threa... read more

BT2000 

on DealerRater

3 years ago

Had a deal on a brand new 2023 highlander. ..the sales rep shook my hand said congratulations after back and forth talks with the sales manager. As we were prepping to do the paperwork a couple of mins later I'm told "sorry the manager said no". I was shocked. They obviously sold the vehicle to someone else for more $$. This was after their own sales rep Dia called me into their office earlier that morning to let me know he had a vehicle for me. Wasted over 3 hours of my time. All I got was a "sorry" I will make it up to you... read more

Paquita 

on DealerRater

11 years ago

Transparency is needed! We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less ... read more

xpablo 

on DealerRater

12 years ago

Well my experience with GT Toyota goes back from 2008, I purchased a brand New 2009 Tacoma, they didn't have the truck in inventory and I requested a Blue one, at the time their were no Blue 2009 Tacoma's available in the Lower Mainland, so they tried to convince me on getting a Black one, I said no, then they said they would have to order it from factory, and because of that I would have to pay MSRP. but they would throw in extra goodies like 6 FREE Oil Changes and Windows Visors for the side windows and a Bed Mat. Well aft... read more

sephina_44 

on DealerRater

13 years ago

I would not recommend this dealership at all. The salesperson I dealt with was wonderful and I would give him five stars, but he was let down by his colleagues and bosses. The Financial Services Manager had very poor business etiquette and had no respect for customers’ time. I made an appointment and showed up at the agreed-upon time (I actually already gave her some leeway, as she told me her prior appointment was late), only to find that someone else had cut in front of me. The only thing the Financial Services Manager sai... read more